Last Updated: 6/27/2026
Aqua Lock (“Aqua Lock,” “we,” “our,” or “us”) respects your privacy. This Privacy & Cookie Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request a quote, call our phone numbers, submit a form, or otherwise interact with us online.
By using this website, you agree to the practices described in this Policy. If you do not agree with this Policy, please do not use the website.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Phone number
- Email address
- Service address or general location
- Details about your lock, key, security, or locksmith service request
- Any message or information you submit through our website forms, quote request forms, phone calls, text messages, email, or other contact methods
We may also collect information automatically when you use our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website, search engine, or advertisement
- Approximate location based on browser or device data
- Cookie, pixel, analytics, and tracking data
If you call us through a call tracking number, we may collect call-related information such as the phone number used, call time, call duration, call source, and, where permitted by law, call recordings or transcripts.
2. How We Use Information
We may use the information we collect to:
- Respond to your questions, quote requests, or service requests
- Schedule, confirm, or provide locksmith services
- Communicate with you by phone, email, or text
- Provide estimates, appointment confirmations, updates, and customer support
- Improve our website, marketing, customer service, and business operations
- Measure the effectiveness of advertising campaigns
- Understand how visitors find and use our website
- Prevent fraud, spam, abuse, or unauthorized activity
- Comply with legal obligations
We may use website analytics, call tracking, form tracking, and advertising tools to better understand visitor behavior and improve our services and marketing.
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies. These tools help us operate the website, understand website traffic, measure advertising performance, improve the user experience, and determine which marketing efforts are generating calls, quote requests, or other inquiries.
Cookies are small files placed on your browser or device. You can usually disable or delete cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
We may use third-party tools such as Google Analytics, Google Ads, Meta/Facebook tracking tools, call tracking software, form tracking tools, website security tools, hosting providers, and similar services. These third parties may collect information through cookies, pixels, or other tracking technologies according to their own privacy policies.
4. Advertising and Remarketing
We may use online advertising platforms to show ads to people who have visited our website or searched for locksmith-related services. These platforms may use cookies, pixels, or similar technologies to help deliver relevant ads and measure ad performance.
We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising, analytics, or remarketing activities as a “sale,” “sharing,” or use of personal data for targeted advertising. Where required by law, you may request to opt out of this type of processing by contacting us using the information below.
5. How We Share Information
We may share information with trusted third parties who help us operate our business, website, and marketing, including:
- Website hosting providers
- Form and email service providers
- Call tracking and phone service providers
- Analytics and advertising platforms
- Website security and spam prevention tools
- Customer relationship management tools
- Payment processors, if applicable
- Contractors, technicians, or service partners involved in responding to your request
- Legal, accounting, or compliance professionals
We may also disclose information if required by law, legal process, court order, government request, or to protect our rights, property, customers, employees, or the public.
We do not sell your personal information to unrelated third parties for their own direct marketing.
6. Phone Calls and Text Messages
If you provide your phone number, we may contact you by phone call or text message regarding your inquiry, quote request, appointment, service request, or related customer service matters.
Message and data rates may apply. You may opt out of promotional text messages by replying “STOP.” Service-related or transactional communications may still be sent where permitted by law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no website, internet transmission, or electronic storage method is completely secure. We cannot guarantee absolute security.
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
10. Your Privacy Choices
Depending on where you live and which privacy laws apply, you may have the right to:
- Request access to personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Opt out of targeted advertising or certain data sharing
- Appeal a decision related to a privacy request, where applicable
To submit a privacy request, contact us at:
We may need to verify your identity before fulfilling certain requests.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of those websites before providing any information.
12. United States Website
Our website is operated in the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.
13. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Policy.
14. Contact Us
If you have questions about this Privacy & Cookie Policy or our privacy practices, please contact us at:
Aqua Lock